Streamlining the entire process into an organized manner.
Ensuring the entire team meets their KRA effectively.
Coordinate with other departments in the company.
Identify the relevant hiring required in the process team and work with the HR department accordingly.
Create and maintain reports for the entire team and process.
Monitor the team performance and introduce measure to improve performance.
Maintains and improves call center operations by monitoring system performance.
Identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Employment Type: Permanent Job, Full Time